Sale Conditions

Conditions of sale

The products found on this e-commerce site are offered by Kjaro Srl, a company entered in the Monza Companies Register with tax code no. 07498690960 and VAT registration no. 07498690960. The company has its registered office in Monza, Via Monte Albenza 12, Italy. Operational headquarters in Milano. Its e-mail address is; its telephone no. is 0039 085 9150383, fax 0039 085 9150385. Purchases made via the Internet on the e-commerce site are regulated by Italian law and the contractual conditions indicated on the site when the order is placed. Any dispute arising in connection with the completion, interpretation or execution of a sale stipulated via Kjaro e-commerce will be referred to the jurisdiction of Italian judicial authorities.

1 - Users

Only final consumers, that is, individuals who are acting for purposes not connected with commercial and/or business activities and/or craft trade can use the Kjaro e-commerce site.

Kjaro actually ships to the following Countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom.

China, Hong Kong, Japan, Korea (Republic of), United Arab Emirates.

North America
United States.

If you want to buy from another country, send request to:

2 - Orders

Before filling in the order, the user must read carefully all the information relating listed here.

The orders:

  • may only be processed for up to a maximum of 4 articles;
  • will only be processed by Kjaro Srl if shipment is requested within the geographical area covered by the price list applied from which the order is placed.

Orders lacking the above-mentioned characteristics will not be accepted, and if accepted, may be considered invalid and without force by Kjaro. The seller in fact reserves the right to choose not to process orders that lack the above-mentioned characteristics. It is also understood that Kjaro may refuse to execute an order and/or consider it as lacking force if it is unable to ascertain whether the information relating to the shipping address and the invoice data are correct, or when the order was placed for resale purposes, in which case the seller reserves the right to terminate the contract via e-mail.

3 - The contract

  • The user must adopt the order procedure set out on the site in order to conclude the purchase contract, completing every step described, and confirm payment of the order on the site of the payment organisation selected. It is understood that orders arriving from countries other than those indicated and having characteristics differing from those envisaged above (in terms of quantity and address for consignment) will not be accepted under any circumstances.
  • The order procedure contains a set of information summarising the characteristics of the product, the price, shipping costs and delivery and payment procedures.
  • In order to conclude the purchase contract, the order procedure must be completed and payment made on the site of the organisation selected. Both transactions must be carried out in accordance with the instructions given on the site. If, due to an entry error or for any other reason orders are filled in which, in terms of characteristics, quantities and/or prices, the user does not wish to place, the user must not complete the procedure. In fact Kjaro does not accept any liability for “unwanted” orders sent mistakenly and/or by minors, and will process them, demanding the fee established.
  • The order confirmation and related data will be filed in the seller’s telecommunications data bank for the period required to process the order, and in any event, for the period laid down by law. The user will be sent an order confirmation via e-mail containing all the order reference data.

The contract is completed when Kjaro receives the order confirmation by e-mail and the payment confirmation from the organisation selected, having first checked that the data entered are correct. The seller is entitled to reject the order giving notification by e-mail within 2 days from receipt, should incorrect data be given or a credit card code be forwarded to the selected organisation that is invalid and/or incorrect.

4 - Prices and payments

The purchase prices are specified in Euro and are inclusive of VAT taxe. Kjaro may apply special promotional conditions that alter the price to one or more products found on the site. The fundamental characteristics of the products and the prices are indicated in the product sheet located on the site, which the user should visit before placing an order. Images of the products may not correspond fully to their actual physical appearance.

Items purchased online on the Kjaro site may only be paid for by Visa – American Express – Mastercard credit card via the Setefi system or the PayPal system. The sum relating to the order will be charged to the credit card at the time of your confirmation of the order. Orders are not paid for within Kjaro systems (but externally, within Setefi and PayPal servers), and the company cannot therefore be considered in any way as controller or supervisor of banking data or data relating to the credit card with which payment is made.

5 - Shipments

The user of the e-commerce service is charged the cost of transporting the merchandise, which will be expressly indicated when the products are purchased. Kjaro undertakes, on the user’s behalf, to enter into a contract of shipment with a leading shipping company, taking into account the conditions applied by the carrier. The user: – may indicate that the goods purchased be delivered to an address other than that of the party placing the order and/or to whom the invoice has been made out (provided it is within the same country); – must indicate an address for shipment where there is always someone to collect the pack. If there is not someone available at all times to collect, another address must be indicated as an alternative to the place of residence, where the condition imposed can be satisfied.

Kjaro plans to process the preorder within two weeks after order confirmation. The estimated working schedule will depend on the carrier chosen. Furthermore, once the shipment has been completed, Kjaro will automatically send an e-mail containing all the information the user needs to trace the order. Kjaro will not under any circumstances be held liable for failure to deliver and/or late delivery of the pack, should the methods for collection described above not be followed, or the customer gives incorrect indications.

6 - Legal warranty

Kjaro warrants that the goods conform to the contractual specifications for a period of two years, as laid down by the law to which reference is made. The warranty does not cover damage caused by mistreatment, accident, water, solvents, wear and tear or damage caused by the carrier. Nor does the warranty cover damage caused if the contents of the product are lost or loss caused by failure to use the product or further damage incurred by the user of the product as a result of the non-conformity. The warranty is given in the manner and within the terms envisaged in art. 128 et seq. of the Consumer Code. Before sending the article to Kjaro the application form provided must be completed in full and sent by fax or e-mail to the Kjaro customer service. The form must be accompanied by online order code. The seller can only issue a number authorising the return of the goods if the documents requested have been received in full and correctly.

The user must affix this number to the pack containing the returned article. The transportation costs are payable by the customer. Requests under warranty made in any other manner will not be accepted. If the product reaching the seller is not covered by warranty, because no non-conformity attributable to the seller as indicated in the foregoing clause is found, Kjaro will send the user an estimate of the repair and/or replacement costs which must be returned to the seller from whom the service was requested. No repair and/or replacement which are not covered by warranty will be carried out without the prior consent of the party making the request.

7 - Withdrawal from contract

The purchaser is entitled to withdraw from the contract entered into with Kjaro within 14 working days from delivery of the merchandise without being liable to pay any penalty and/or give any grounds. In order to exercise his right to withdraw, the user must send, within 14 days from receipt of the merchandise, a notice by registered letter with return receipt in which he expressly declares that he wishes to return what was ordered. The notice may also be sent by fax or e-mail provided that it is confirmed by registered letter with return receipt within the next 48 hours. If more than one product has been purchased, the right of withdrawal may only be exercised over some of them. When exercising the right of withdrawal, the user must return the merchandise purchased to Kjaro at his own expense, sending the seller the items within 30 days from the date on which the right is exercised. All goods must be sent to the offices of Kjaro Srl. To return the goods, the products purchased must reach the above-mentioned addresses in a normal state of preservation. The product must be sent back in its original packaging and accompanied by the product card. The merchandise must be packaged (at the purchaser’s expense) in the original box to avoid any damage during transportation. Only if the original box is no longer usable can a box of a similar size and strength be used. Consignments made using methods other than those described above, which are the only procedures authorised, will not be accepted. Merchandise cannot be returned upon withdrawal at the consignee’s expense. Once the returned goods have reached their destination, Kjaro will check them to ascertain whether they have been rightly sent and, once it has verified that operations have been completed correctly, it will send the user confirmation by e-mail. Amounts paid will be reaccredited through the system with which the payment was originally made.